According to Disney's service model, you should always do what first?

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Prepare for your UCF HFT1000 Introduction to Hospitality and Tourism Industry Exam. Study effectively with flashcards, multiple choice questions, and detailed explanations. Boost your confidence and pass the exam!

In Disney's service model, beginning with a smile sets the tone for the entire guest experience. A smile is a universal cue that conveys warmth, friendliness, and openness, which are crucial elements in the service industry, particularly in hospitality and tourism. When staff members greet guests with a smile, it fosters an inviting environment and helps build positive rapport from the very start. This initial friendliness can greatly enhance a guest's expectations and overall experience, making them feel welcomed and valued.

While providing a detailed introduction and ensuring guest comfort are also important aspects of service, they typically follow the initial interaction that starts with a smile. Asking about dietary preferences is specifically relevant to dining services, but it too comes after establishing a friendly connection. Thus, starting with a smile is the foundational first step in delivering excellent service in Disney's model.