How does Disney approach its service model?

Disney's approach to its service model is centered around looking at business from the guests' perspective, which is why this answer is the most accurate. This guest-centric philosophy allows Disney to create immersive experiences that resonate with visitors on an emotional level. By prioritizing the feelings, needs, and expectations of guests, Disney ensures that every aspect of its service—from theme park interactions to hotel accommodations—is designed to enhance enjoyment and satisfaction.

This focus on the guest perspective also involves anticipating guest needs and delivering personalized service, which can create memorable and magical experiences. Disney employees, known as "cast members," are trained to embody this philosophy, leading to a culture that values service excellence.

The other options do not encapsulate Disney's holistic approach to service. Minimizing guest interaction does not align with the Disney experience, as interaction plays a vital role in guest satisfaction. Similarly, focusing solely on efficiency neglects the importance of emotional connections and the overall experience. Emphasizing traditional service techniques might overlook the innovative advancements and creativity that Disney implements in its service model, which are tailored to enhance the guest experience in a unique and dynamic way.