How does the general manager influence hotel operations?

The general manager has a critical role in the operations of a hotel, acting as a bridge between various departments, employees, and the executive committee. Utilizing input from the executive committee allows the general manager to make informed decisions that reflect the overall strategy and goals of the hotel. This collaborative approach ensures that the decisions made are supported by insights and expertise from different department heads, leading to more effective and holistic management of the hotel.

While the general manager maintains ultimate responsibility for hotel operations, relying on the knowledge and perspectives of the executive committee fosters teamwork and can enhance decision-making processes. This practice also aligns with industry standards where leadership encourages collaboration and communication among various departments to ensure that all aspects of hotel operations work cohesively.

The other options do not fully capture the collaborative nature of hotel management. Making decisions independently could lead to oversight of critical departmental insights. Enforcing policies is part of the role, but it should be combined with input from others rather than being the sole aspect of influence. Focusing exclusively on guest satisfaction, while vital, is just one part of the broader operational responsibilities that a general manager must oversee.