How does Total Quality Management (TQM) differ from Quality Control (QC)?

Total Quality Management (TQM) is a comprehensive approach that aims to improve the overall quality of an organization's outputs, including both products and services, by fostering a culture of continuous improvement and involving all employees in the process. One of the key principles of TQM is its emphasis on error prevention rather than merely detecting errors after they occur. This proactive stance means that TQM involves processes that are designed to address quality issues before they arise, encouraging a culture where quality is integrated into every step of operations.

In contrast, Quality Control (QC) typically focuses on the identification and correction of defects in products or services after they have been produced. While QC is an important aspect of maintaining high standards, it often concentrates on inspections and testing to ensure that outputs meet predetermined quality standards, which can sometimes lead to a reactive approach to quality management.

By focusing on error prevention, TQM seeks to minimize the likelihood of defects occurring in the first place, which can ultimately lead to enhanced customer satisfaction and reduced costs associated with waste and rework.