In Disney's guest services, what is an important element besides hiring and developing staff?

An essential element in Disney's guest services, alongside hiring and developing staff, is the focus on communicating traditions and standards. This practice is vital because it helps to create a consistent experience for guests, reinforcing the values and expectations that Disney is known for. By clearly communicating these traditions and standards, Disney ensures that all staff members understand and embody the company culture, delivering a unified and memorable experience for visitors.

Communicating traditions and standards also plays a role in instilling pride and awareness among employees, helping them to engage more effectively with guests. When team members are well-versed in Disney's legacy and operational standards, they can provide more knowledgeable service, enhancing the overall guest experience. This creates a strong connection between the brand and its guests, contributing to customer satisfaction and brand loyalty.