In order to provide an outstanding guest experience, the typical morning shift duties at the front desk include all of the following tasks EXCEPT __________.

To provide an outstanding guest experience, the morning shift at the front desk indeed involves a variety of crucial tasks, including answering phone calls, processing payments, and resolving issues. However, while checking guests in is an essential duty of a front desk agent, it typically occurs during specific peak times, often later in the morning when the bulk of arrivals take place.

The morning shift is primarily focused on post-checkout activities and preparing for new arrivals, which may not include actively checking guests in at that moment. Instead, the tasks such as answering calls, processing payments related to checkouts, and managing any lingering guest concerns or issues are prioritized during the earlier hours. Therefore, the assertion that checking guests in is included in a typical morning shift’s core responsibilities may be misleading when considering the timing and sequence of hotel operations.