What does the Front of the House (FOH) in a restaurant primarily do?

The Front of the House (FOH) in a restaurant is primarily responsible for interacting with guests and providing a positive dining experience. This area typically includes the dining room, bar, and reception area, where staff engage directly with customers. The primary functions of FOH staff include greeting guests, taking orders, serving food and drinks, and ensuring that patrons have a pleasant visit.

The focus on customer service is what distinguishes the FOH from other aspects of restaurant operations. While kitchen operations, inventory management, and employee training are crucial components of running a restaurant, they fall under the Back of the House (BOH) or other management roles rather than the FOH. By serving the guests, the FOH team creates the first impression of the restaurant and contributes to customer satisfaction and retention, making it a central part of the hospitality experience.