What is a benefit of Total Quality Management (TQM)?

Total Quality Management (TQM) is a comprehensive approach aimed at improving organizational processes by focusing on quality and continuous improvement. One of the key benefits of TQM is that it empowers employees at all levels within an organization to actively participate in setting and achieving guest service expectations.

This empowerment fosters a culture of ownership and accountability, which encourages employees to take initiative in enhancing the customer experience. When all team members are involved in the quality improvement process, they are more likely to contribute valuable insights and solutions, leading to an overall enhancement in service quality and customer satisfaction. By valuing the input of employees, TQM facilitates better collaboration and communication, which can significantly improve the organization's service delivery standards.

In contrast, increasing management isolation or eliminating customer interaction would hinder communication and reduce the quality of service, while guaranteeing maximum profits immediately is often unrealistic and not aligned with the long-term goals of TQM, which focus on sustainable improvement rather than instant financial gains.