What is one of the functional areas included in operations management?

One of the functional areas included in operations management is facility maintenance. This aspect is crucial because it involves ensuring that the physical spaces in which a business operates are kept in good condition, which directly impacts efficiency, safety, and the overall guest experience in the hospitality and tourism industry. Effective facility maintenance supports the operational capability of an organization by ensuring that resources, equipment, and the physical environment are all optimized for service delivery.

Other functional areas mentioned, such as marketing strategy and legal compliance, fall under different management domains. Marketing strategy is focused on promoting services and building brand awareness, while legal compliance deals with adhering to laws and regulations, both of which are essential for overall business success but do not specifically pertain to the operations management function. Event planning, while part of the hospitality industry, is typically categorized under specific service delivery rather than the overarching operational processes that facility maintenance represents.