What is one reason employees in hospitality may struggle to provide good service?

One reason employees in hospitality may struggle to provide good service is the lack of training. In the hospitality industry, effective service delivery often relies on a well-trained workforce that understands company standards, protocols, and customer service best practices. When employees are adequately trained, they develop the skills necessary to handle various situations, engage positively with guests, and apply problem-solving techniques when challenges arise. Insufficient training can lead to confusion, inconsistent service, and ultimately, a negative customer experience. This is particularly critical in hospitality, where interactions with guests can significantly influence their overall satisfaction and perceptions of the establishment. Training equips employees to perform their roles confidently and competently, which is essential for providing high-quality service.