When providing a guest with a room key, what should the Front Desk agent avoid doing?

When providing a guest with a room key, announcing the guest room number out loud should be avoided because it compromises the guest's privacy and security. When a guest's room number is spoken aloud, it can be overheard by other guests or individuals in the lobby, which may lead to unauthorized access to the guest's room. Maintaining confidentiality is of paramount importance in the hospitality industry, as it fosters trust and ensures guests feel safe during their stay.

In contrast, handing the key over with a smile is considered good customer service, providing a warm welcome. Providing directions to the room helps guests navigate the property easily, enhancing their experience. Offering special promotions can also be beneficial, as it informs guests of available opportunities and encourages them to take advantage of the services and amenities the hotel offers. However, protecting the guest's privacy by not announcing the room number is crucial for a secure and enjoyable stay.