Which characteristic is NOT typically expected in a hotel general manager?

A hotel general manager is expected to possess a wide array of skills and characteristics that are critical for the successful operation of the establishment. Patience is essential because managing a hotel often involves dealing with various challenges, including guest complaints and the complexities of staff management. Attention to detail is also crucial, as it directly impacts guest satisfaction and overall quality of service. Effective delegation is important in a managerial role, as it allows the general manager to distribute tasks according to staff strengths and ensures that operations run smoothly.

While charismatic public speaking can certainly be an asset for a hotel general manager—enhancing communication with staff, guests, and stakeholders—it is not considered a fundamental characteristic required for the role. The focus of a hotel general manager is more on operational management, team leadership, and customer service than on delivering speeches or public presentations. Therefore, while being an effective communicator is beneficial, the level of charisma in public speaking does not hold the same weight as the other skills listed.