Which of the following is a key responsibility of a hotel general manager?

The key responsibility of a hotel general manager is to ensure overall guest satisfaction, and meeting guests at peak times is a direct way to assess and enhance this experience. A general manager needs to actively engage with guests to gather feedback, address any concerns immediately, and ensure that the hospitality standards of the hotel are upheld. Being visible and approachable during busy periods reinforces the commitment to high-quality service and can lead to positive guest relations, which is essential in the hospitality industry.

While overseeing front desk operations, creating advertising campaigns, and managing maintenance staff are all important tasks within hotel management, they typically fall under the purview of specific department heads or specialized managers. The general manager's role is more comprehensive, encompassing the overall operation and guest experience, making guest satisfaction a central focus.