Which position is primarily responsible for overseeing the front office and guest services in a hotel?

The position that is primarily responsible for overseeing the front office and guest services in a hotel is the Front Office Manager. This role encompasses a wide range of responsibilities, such as managing the reception area, coordinating reservations, handling guest inquiries, and ensuring that the front desk staff provides exceptional service. The Front Office Manager ensures that the guests' experiences start on a positive note as they check in and that their needs are met throughout their stay.

This position is central to the operations of the hotel, as it serves as the main point of contact for guests and plays a vital role in creating a welcoming and efficient environment. In addition to managing staff schedules and training, the Front Office Manager also handles guest complaints and works to resolve any issues that arise during a guest's stay, making them pivotal in maintaining guest satisfaction and loyalty.

While the General Manager oversees the entire hotel operation, including all departments, their focus is broader and more strategic rather than specifically concerning the front office and guest services. The Executive Housekeeper oversees housekeeping operations, ensuring the cleanliness and maintenance of guest rooms and public areas, which is different from front office management. The Director of Sales focuses on revenue generation and marketing efforts rather than day-to-day guest interactions at the front desk.