Which role is responsible for overseeing guest safety in a hotel setting?

The role responsible for overseeing guest safety in a hotel setting is typically the Director of Security. This position is dedicated to maintaining a safe and secure environment for guests and staff, addressing any security concerns, and implementing safety measures. The Director of Security develops protocols for emergencies and manages the security team to ensure that their operations effectively protect guests and property.

In a hotel, guest safety encompasses various responsibilities including surveillance, responding to incidents, conducting safety drills, and collaborating with local law enforcement or emergency services when needed. Given these aspects, the Director of Security plays a crucial role in fostering a sense of safety and security that is essential for a positive guest experience.

While other roles such as the Housekeeping Manager or Front Desk Manager may take part in maintaining a safe environment by ensuring cleanliness and responding to front-line issues, their primary focus is not explicitly on security. The Food and Beverage Manager oversees aspects related to dining services and may handle safety in that context, but their role does not encompass the broader security responsibilities that the Director of Security manages.