Who makes the major decisions affecting a hotel?

The executive committee is responsible for making the major decisions that affect a hotel. This group typically includes the hotel’s top management personnel, such as the general manager, department heads (including finance, sales, operations, and human resources), and other key leaders within the organization. Their collective expertise and authority allow them to develop strategic plans, set policies, and make decisions that impact all aspects of hotel operations.

In contrast, while housekeeping managers, front desk staff, and food and beverage managers play critical roles in the day-to-day operations of the hotel, they do not hold the same level of authority or responsibility for overarching decisions. Housekeeping managers focus on maintaining cleanliness and efficiency in guest rooms and public areas. Front desk staff primarily manage guest check-ins and check-outs, alongside guest service. Food and beverage managers oversee dining and catering services but are limited to their specific department's operational decisions. Therefore, the comprehensive oversight and strategic direction provided by the executive committee are fundamental to the successful operation of a hotel.